LEADING CHANGE
Heritage Care
Heritage Care is a leading residential aged care provider with 11 aged care homes across Victoria and New South Wales. Independently owned, it offers permanent and respite care with memory support services to more than 900 residents.
At Heritage Care, we pride ourselves on providing the right workforce, technology, environment and resources to deliver the very best of care for our community. Through our people-centred approach to care and high level of clinical care, we focus on what matters most to residents and to the team that cares for them – now and in the future.
We are embracing a new era in aged care, with new ownership and management working hard to implement changes and improvements to the sector. To achieve this, we prioritise dignity and choice for residents and drive collaboration with residents and families. With an emphasis on individualised personal and clinical care, daily living and support to optimise residents’ independence, we’re determined to continuously improve our care to ensure your loved one receives the highest standard of care.
Executive Team
The Executive Team is led by CEO, John Rutledge. John has assembled a highly experienced team of qualified professionals, many of whom bring extensive healthcare experience to the organisation.
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Victoria
New South wales
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John Rutledge
Chief Executive Officer
As CEO, John is driving positive change at Heritage Care to maximise the Residents and families’ care experience. With a continuing focus on engaging high calibre personnel and implementation of state-of-the-art assistive technologies, Heritage Care is committed to delivery of high standard care in a warm home environment for both Residents and staff.
John has been involved in the aged care sector at senior executive levels for over 13 years and has overseen all facets of business growth and consolidation through mergers, acquisitions and property developments.
Kathy Warren
Head of Group Operations
Kathy’s self-avowed purpose is to promote excellence in residential care that encompasses community relations and family connections, to maximise dignity and quality of life for residents. She is working hard to consolidate the corporate changes that have occurred and to support Residence Managers, so they are empowered and self-sufficient in their roles.
Previous workplaces: Sapphire Care, BlueCross, Menarock Aged Care.
Ngoni Hwenjere
Head of Finance
Ngoni loves a challenge and is passionate about transforming businesses by improving systems and processes to make things easier for teams to do what they do best – caring for residents. A particular focus is streamlining processes so that residents, their families and staff have access to live and accurate financial and non-financial data and information and can make smarter decisions around care.
Previous workplaces: Menarock, Baptcare, Fronditha Care.
Annette Ross
Head of Governance & Risk
Annette is driven to ‘bring humanity back to systems and processes by creating environments where the everyday is enjoyable, achievable and safe and where there is meaning in the essential act of caring.’ She regularly applies the mum and dad test - is this good enough for my parents? to support herself and her team as they work to achieve this.
Previous workplaces: Regis, Bupa, Royal Freemasons, McKenzie Aged Care, Mercy Health, Commonwealth Department of Health.
Clare Neeson
Head of People & Culture
Clare is passionate about chartering a pathway of employment that attracts and retains staff who are highly skilled and are truly able to meet the mission and values of Heritage Care. She is particularly focused on building management capability in order to develop staff and deliver high quality resident care.
Previous workplaces: Mecwacare, VMCH Aged Care.
Grant Bramich
Head of Assets & Procurement
Grant is an innovator who focuses on optimising asset value, safety and compliance in the organisation. He is focused on leading the implementation of asset management systems and continuing to grow the company portfolio through capital improvement project acquisitions. Aligned to this, is a strong focus on supporting the business to continue to build on programs including Memory Support Units and state of the art nurse call systems.
Previous workplaces: Opal Healthcare, Australian Unity, Steller, Saphire Care.
Peter Owens
Chief Information OfficerPeter is committed to redefining aged care through data-driven insights and automation. His goal is to free up staff to concentrate on high-quality personal care for residents and deliver a richer care experience. He has a passion for assistive technologies, including sensor-equipped devices and artificial intelligence, and wants to establish information systems that grant families unparalleled access to information about their loved ones.Previous workplaces: BUPA, ESTA, LinfoxElectra Tounis
Head of Marketing & Communications
Electra Tounis is a seasoned marketing and brand communications professional. With an experienced track record in the health sector, she has successfully built marketing functionality, focused on promoting consumer and referral services that support the organisation’s expansion goals. Her continued focus will be on branding and local media outreach programs designed to raise awareness within the community.
Previous workplaces: Mecwacare and Empower Healthcare.