Date issued: 2nd August 2020

Issued by: The Executive, Heritage Care

Issued to: Residents, Families, Staff, Contractors at Epping Gardens, Heritage Care

Purpose: To provide all stakeholders with information about COVID-19 at Epping Gardens and our responses. These updates will be provided when there are changes to the situation at Epping Gardens.

Deepest Condolences
Heritage Care pass on our deepest sympathies to all those family, friends and our staff who, through their day to day work, formed emotional connectiveness to all those who have passed.

We can confirm:
• 87 residents have now tested positive for COVID-19 (unchanged from yesterday)
• 45 staff have now tested positive for COVID-19 (unchanged from yesterday)
• 29 residents are on-site at Epping, 9 of whom are COVID-19 positive.

If you have not already, we again ask that you please nominate a primary contact for each resident who can then share the information with other families and friends.

Comments
Last week, a Q&A forum was facilitated by the Victorian Aged Care response centre. The Q&A responses are now available and will be sent to all families’ representatives by email.

This Q&A answers many of the common questions asked of us during this period. If you have any further questions for us, please email alerts@heritagecare.com.au or call our main line at Epping Gardens.

We have dedicated staff available for zoom/skype calls (or even telephone calls). If you would like to arrange a zoom call with your loved one, please call reception at Epping Gardens.

Apologies, yesterday’s communication was dated 31st July incorrectly. It should have been 1st August.

The Older Persons Advocacy Network (OPAN) free services support older people and their representatives to address issues related to Commonwealth funded aged care services. Should you wish to be connected with an advocate, you can reach OPAN on 1800 237 981.