Issued by: The Executive, Heritage Care

Issued to: Residents, Families, Staff, Contractors at Epping Gardens, Heritage Care

Purpose: To provide all stakeholders with information about COVID-19 at Epping Gardens and our
responses. These updates will be provided when there are changes to the situation at Epping

Deepest Condolences
Heritage Care pass on our deepest sympathies to all family and friends who have lost their loved
ones and our staff who, through their day to day work, formed an emotional connection to those who
have passed.

We confirm the following:

  • 97 residents have now tested positive for COVID-19 which is unchanged from yesterday
    64 staff have now tested positive for COVID-19, an increase of four from yesterday
    22 residents are on-site at Epping Gardens, 11 of whom have been diagnosed with COVID-19.



The kitchen is now back to preparing cooking meals on site. Previously, meals were being prepared
from another of our homes and delivered.

Epping Gardens has been affected by the state-wide waste collection delays. This has resulted in a
larger than normal number of bins while we await a resolution. We have escalated this to the
Department of Health and are actively trying to find solutions.

In the last week, five of our other homes have been visited by one or both of the Aged Care Quality
and Safety Commission and other public health organisations to assess our infection control and
COVID-19 preparedness plans. We have received positive feedback about our policies and processes at
all of these visits.

The Older Persons Advocacy Network (OPAN) free services support older people and their
representatives to address issues related to Commonwealth funded aged care services. Should you
wish to be connected with an advocate, you can reach OPAN on 1800 237 981.