Date issued31st July 2020 

Issued by: The Executive, Heritage Care 

Issued to: Residents, Families, Staff, Contractors at Epping Gardens, Heritage Care 

Purpose: To provide all stakeholders with information about COVID-19 at Epping Gardens and our responses. These updates will be provided when there are changes to the situation at Epping Gardens. 

Deepest Condolences

Heritage Care pass on our deepest sympathies to all those family, friends and our staff who, through their day to day work, formed emotional connectiveness to all those who have passed. 

We can confirm:

  • 86 residents have now tested positive for COVID-19 (up 1 from yesterday) 
  • 40 Staff have now tested positive for COVID-19 (up 2 from yesterday) 
  • 30 Residents remain on-site at Epping, 8 of whom are COVID-19 positive. 

If you have not already, we again ask that you please nominate a primary contact for each resident who can then share the information with other families and friends. 


A family member of all residents in Epping Gardens should now be receiving a phone call each day with an update from one of our staff. If you have any questions, please let them know when they call you. 

The Older Persons Advocacy Network (OPAN) free services support older people and their representatives to address issues related to Commonwealth funded aged care services. Should you wish to be connected with an advocate, you can reach OPAN on 1800 237 981.