Date issued7th August 2020 

Issued by: The Executive, Heritage Care 

Issued to: Residents, Families, Staff, Contractors at Epping Gardens, Heritage Care 

Purpose: To provide all stakeholders with information about COVID-19 at Epping Gardens and our responses. These updates will be provided when there are changes to the situation at Epping Gardens. 

Deepest Condolences 

Heritage Care pass on our deepest sympathies to all those family, friends and our staff who, through their day to day work, formed emotional connectiveness to all those who have passed. 

We can confirm: 

  • 95 residents have now tested positive for COVID-19 (unchanged since yesterday) 
  • 55 staff have now tested positive for COVID-19 (unchanged since yesterday) 
  • 26 residents are on-site at Epping, 14 of whom are COVID-19 positive 
  • To clarify yesterday’s update, testing was conducted only for COVID negative residents (and all staff) on site. We are expecting results to come through tonight or tomorrow. 


More of our staff have started returning to work this week and we expect more to follow over the next few weeks. We are in the early stages of planning the return of our residents and will advise you all when we are able to do so. 

Our daily governance meeting with relevant government departments has now changed to two-daily. The change was suggested by the Department of Health as Epping Gardens is now stabilisingAdvisory support staff are still available to us as required, including clinical support staff from the Austin, and the Northern Health InReach team. 

There has been no change to our current in-room restrictions, but we are reassessing daily and hope to resume normal activities as soon as possible. 

The Older Persons Advocacy Network (OPAN) free services support older people and their representatives to address issues related to Commonwealth funded aged care services. Should you wish to be connected with an advocate, you can reach OPAN on 1800 237 981.