Live with Vitality

For Families

Welcome

At Heritage Care, we pride ourselves for being ‘the best … in everything we do’.

We employ qualified and experienced staff, and implement high technology systems and processes; delivering the best quality aged care in Australia. With homes in three locations across Victoria, we focus on boutique living for residents by offering personalised aged care. Heritage Care places a major emphasis on facilitating positive, respectful relationships, as well as a supportive environment where residents feel physically, socially, and emotionally secure.

We are pleased to welcome you to our hub of helpful information, a central location to help you support your loved one.

Important Information For Residents

We understand choosing the ideal aged care home is difficult and getting hold of important information is time consuming. To help provide peace of mind, we have gathered a range of helpful resources that will allow you to easily keep tabs on relevant topics and quickly navigate to the right information.

Heritage Care doesn’t just offer high quality services, we are passionate about helping our residents and that means supporting all key stakeholders involved.

Click on headings to learn more.

Services Australia

Services Australia was created to ensure the delivery of advice and high quality, accessible social, health and child support services and payments.
The website has a range of useful information for older Australians, from finding payments and calculating your pension to working past the pension age and planning your retirement. Follow the link to learn more about the services that could be available to you.

read more

My Aged Care

My Aged Care is a great way you and your family can better understand the aged care system. It gives you the opportunity to read personal stories of others who have experienced issues and explains how they were able to overcome their own situation. This resource also provides users with plenty of useful information about what aged care to consider, what’s involved with caring for someone and how you can go about caring for yourself, a family member or a friend. Visit the website to find out more.

read more

Department of Social Services (DSS)

The Department of Social Services is in place to improve the lifetime wellbeing of people and families in Australia. The department encourages older people to live active and independent lives and works hard to deliver quality, affordable and accessible aged care for older people. To discover more about the latest announcements relating to the aged care sector, go directly to their website.

read more

Aged Rights Advocacy Services (ARAS)

The Aged Rights Advocacy Services offer a free and confidential service to older people who are living in retirement villages, consuming community aged care services or government subsidised aged care services. Their service is aimed at giving older persons more control over goods, services and quality of life to deliver those people a greater sense of empowerment. Follow the link to find out more about the vision and purpose of ARAS.

read more

Council On The Ageing (COTA)

The Council On The Ageing Services offer a free and confidential service to older people who are living in retirement villages, utilising community aged care services or government subsidised aged care services. Their service is aimed at giving older persons more control over goods, services and quality of life to deliver those people a greater sense of empowerment.

Follow the link to find out more about the vision and purpose of COTA.

Alzheimer’s Australia

Alzheimer’s Australia represents the 1.2 million people in our country who are either living with dementia or directly involved in care. They are passionate about advocating the needs of people living with dementia as well as the needs of their families and carers. The organisation is committed to providing support services and education in order to achieve a dementia-friendly Australia. Visit the website to learn more about the organisation.

read more

Steps to Enter an Aged Care Home

Whether you’re looking for respite care, permanent care, dementia care or palliative care, download this booklet so you, your family, carers and friends understand how to access care in an aged care home, the process for moving into an aged care home and what to expect when you are there.

We understand this may be an emotional and difficult time. Call our friendly Client Services Manager to answer any questions on 0408 062 460

Download

We are here
to help

Leaving your own home and entering an aged care home isn’t an easy decision. But it doesn’t have to be a daunting experience. Let us guide you through the process step-by-step. We will support you from your initial enquiry, answering your questions on the types of care we offer, finding a residence that suits you, to explaining potential subsidies, understanding the payment options and application process.

Chat to one of our friendly Client Services Managers.

View our contact list