Meet our Northcote Services Manager Eveline Singh

Meet our Northcote Services Manager Eveline Singh

Eveline Singh is the Northcote Services Manager at our newest home Heritage Northcote. Heritage Care employs Service Managers to be our dedicated resident and family liaison as well as supervise essential service providers. They manage teams of people and are responsible for setting and maintaining resident and family satisfaction standards. The benefits of having this role in an aged care home is to enable the clinical care team to focus on Standard 3. of the The Aged Care Quality Standards in the delivery of safe and effective personal and clinical care, in accordance with the consumer’s needs, goals and preferences to optimise health and well-being.

Eveline has worked in the aged care sector for 17 years, initially as an accountant. Her passion is interacting with people which, along with her organisation and eye for detail, made her a natural fit for the Services Manager role at Heritage Northcote.

“My position as Service Manager entails all the non-clinical services like catering, cleaning, laundry as well as client services like, admissions, discharges and settling residents in.”

Each day is a little different, but typically starts with Eveline touring the home to check in with each of the residents to see how they slept, how they’re feeling and if there’s anything she can do to support them.

Next, it’s tackling her list of admissions, registrations and checking that each of the services are running smoothly. One of the most critical aspects of her role is ensuring that meal times run on time and that the food is delicious.

“When a resident first comes here one of the things, they look forward to most is the food, so I have to make sure that it is at the high standard that they would enjoy.”

“It’s about variety, spice and flavour as well as the portions being right so nothing is wasted, waste is a big concern for our residents.”

Eveline adores her family and loves spending her weekends with her husband and two adult children. To unwind she enjoys reading autobiographies that tell stories of how people succeed through adversity. Hearing positive stories is also something she gets at work.

“I chose to work in aged care because it gives me a lot of satisfaction. We spend a large part of our lives at work at the end of the day, I feel quite positive about myself. I feel a sense of purpose. I feel I have added value to their lives feeling engaged and also the residents inspire me and put a smile on my face.”

If you’d like to meet Eveline and the rest of our friendly Heritage Northcote team, or book a tour call 1300 564 611.


Services Manager Roles Now Extending into Larger Aged Care Homes

Do you enjoy overseeing the provision of customer service and holistic care for residents?  Then this role is perfect for you!

We have a number of service manager positions currently available.

Click below to view these roles.


Click here to view Heritage Care jobs


Why work at Heritage Care?

Do you like making a real difference to people’s lives?  Our team does just that, every single day!  It is hard to beat the satisfaction gained from knowing you have helped someone and how grateful that person and their families are to you for the care or support provided.

If you are the type of person who loves being helpful and putting a smile on the face of an elderly person, then a career with us in aged care is a fantastic and rewarding choice.

A brighter place to work

Heritage Care is a place where you’ll work with others who share your passions. Contribute to delivering quality, person centred care and be an integral member of exciting projects.

Experience a deep appreciation for your abilities that inspires you to bring your best. Here, your work is as meaningful to us as it is to you, and we are committed to providing you with the right benefits and flexibility to help you shine.

A brighter place to grow

To us, learning and development is a welcome part of the job. We provide opportunities for you to learn on the job through a range of internal opportunities and new project purposes. Not just a few times a year. But every day. You won’t go it alone, though. Your manager will be there to support you on your growth journey, and you will have access to the right tools and trainings you need to shine brightly and reach your full potential.

A brighter place to lead

Everyone at Heritage Care is a leader. We depend not only on brilliant, individual leaders, but also on a community of leaders, each focused on what they can do to contribute to creating a bright environment for our residents and work colleagues. We foster this culture of leadership by creating an inclusive workplace where everyone looks out for one another and helps each other radiate.

Our philosophy and work environment

At Heritage Care, we are committed to promoting quality of life in residential aged care. Every elderly Australian is entitled to receive safe, high-quality care in a stimulating environment.

We aspire to be the best at what we do, to the benefit of our residents and representatives where quality care is paramount.

Working as part of a team of empathetic and caring professionals, you will aid in making a positive impact on the life of our residents with your compassionate, supportive approach that empowers our residents’ choices and independence

Established in 2002, we now employ up to 1,000 people across Victoria and New South Wales.