Client Services Manager- Aged Care

About the Job

About Us

Heritage Care is a leading residential aged care provider with 11 aged care home and 1077 beds across Victoria and New South Wales. Founded in 2002, Heritage Care is an Australian independently owned provider of quality residential aged care.
Heritage Care offers an engaging lifestyle and consciously nurtured community for residents in aged care. Our residents receive attentive, tailored care backed by highly skilled and caring staff. We have over 20 years' experience in cultivating communities that brighten our residents' lives and help them maintain an active and enriching life. We take a people centred approach to care which means our residents benefit from clinical care, participation in stimulating activities and nourished with wholesome and culturally accepted meals that are individualised to their needs and tastes.
We also preserve their autonomy by involving them in daily-decision making, and offer complete transparency for families and loved ones.


Heritage Care is currently recruiting for Client Service Manager to join our team based in NSW and available to work across our homes located in NSW.


Benefits and Culture

  • Ongoing professional development
  • A positive and supportive workplace culture
  • Employee Assistance & Well Being Program
  • Grow Your Own Staff Referral Program (Opportunity to earn extra $$$$)
  • Discounts and Benefits through our Rewards Program, including vehicle financing through novated leasing and salary packaging for work related expenses and superannuation.
  • Discounted Private Health Insurance

The Opportunity on Offer

You will be part of an innovative and rapidly growing organisation in the aged care sector. We believe that to create the best, we require the best people.

You will report to the Residence Manager and Regional Operations Manager and be a key member of the team. Some of the key responsibilities of the role are:


  • Developing and maintaining relationships with referral agencies,
  • organisations and individuals
  • Networking with key stakeholders
  • Negotiating Refundable Accommodations Deposits and/or alternatives
  • Driving respite targets
  • Contributing and supporting Heritage Care Homes in meeting budgetary
  • and occupancy outcomes (including RAD / DAP and Concessional Resident
  • targets as set and liaising with the ACFI Manager to meet ACFI targets as
  • set)
  • Identification of new funding streams and assisting with market and
  • competition analysis
  • Assisting with development and implementation of marketing initiatives to
  • maximise occupancy and actively build a waitlist for each home
  • Ensuring the Company brand is positively represented in the community
  • and with all stakeholders.


About You

  • Significant Residential aged care experience
  • Demonstrable ability to identify Aged care funding requirements
  • Excellent communication and negotiation skills
  • Working knowledge of the Aged Care Act 1997 and subordinate principles
  • Working Knowledge of the Aged Care Funding Instrument (ACFI)
  • Working knowledge of the Aged Care Standards and expected outcomes
  • Computer literacy in Microsoft Office and Customer Relationship Management Software
  • Current Driver's License.
  • Ability to travel between sites as / if required.
  • NDIS Worker Screening Check
  • Current Covid-19 Vaccination (highly recommended)

Should you want to be work in a fully supported environment, where you have the opportunity to make a positive impact in the lives of others, please submit a Cover Letter and Resume via the APPLY NOW Link.

Due to high volume of candidates, only shortlisted applicants will be contacted.


Additional Information

Location – New South Wales

Job Type – Full Time

Job Position – Support

Salary – 50 – 55

Position Close Date – 21/02/2024

Contact Details

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